Sales HeroWhat this policy covers
This policy covers the Sales Hero plugin, the public Pregame lookup, and the guided Sales Hero website. Sales Hero supplies coaching instructions that run within your ChatGPT environment. The public lookup has a separate application server, with no Sales Hero account system, customer database, CRM integration, model API, payment feature or automatic reporting service.
Your use of ChatGPT is also governed by OpenAI’s privacy policy and the terms and settings applicable to your account. If you authorize another tool or connected service, that service’s own policies also apply.
Guided conversations on this website
The website offers guided prompts, scripted practice and editable drafts. These tools run in your browser; they are not an open-ended AI model. The text you enter into the guided conversation stays in this tab’s memory and is not sent to an AI provider, the publisher, or the public-data lookup. Copy any work you want to keep before reloading or closing the page. There is no persistent website chat history.
A property lookup is separate. Only the address you select in its tool panel is sent after you check the explicit public-source consent box. The rest of your guided conversation is not included.
Information used and why
- Coaching inputs: the goals, preferences, appointment notes, authorized transcript excerpts, screenshots, and other materials you choose to provide. These are used to prepare for appointments, practice conversations, review evidence, and draft results or follow-ups.
- Property research: an appointment address or public property reference, when you explicitly request that research. The workflow may use it to identify the applicable jurisdiction, official public property records, or permitting sources. It is not used to investigate residents’ unrelated personal affairs.
- Optional coaching continuity: preferences or a reviewed Rep Blueprint that you choose to keep in the conversation or save using an available, authorized feature. Sales Hero does not create a separate hidden profile or permanent memory store.
- Support correspondence: your email address and the information you choose to include when contacting the publisher. This is used to answer your request, troubleshoot a problem, or handle a privacy concern. Do not send customer files when a brief, redacted description is enough.
Do not provide restricted information. Remove payment card data, protected health information, government-issued personal identifiers, passwords, API keys, verification codes, and other sign-in secrets. Use customer aliases and remove unnecessary names, contact details, signatures, and private employer information. Only share material you are authorized to use.
Who can receive information
OpenAI processes the information you provide in ChatGPT under the policies, account settings, and agreements applicable to your use. Requested research may send a relevant search query or property address to a search or public-record service. Connected applications receive information only when you authorize a task that uses them; their access and retention rules apply.
The coaching package does not automatically send your conversations, files or coaching history to the publisher. When you request the public lookup, the Sales Hero server temporarily processes the selected address and result to answer that request; it does not receive the rest of the conversation or transcript. The publisher receives the information you deliberately send through the separate support channel. The email or communication provider used for that support message may also process it.
The guided workspace includes an optional property-lookup panel with an address form and an explicit consent checkbox. It has no added analytics, advertising scripts, tracking pixels, cookies or persistent browser-storage features. Its hosting provider may process routine technical information, such as network requests and IP addresses, to deliver and secure the site under its own policies.
Sales Hero has no advertising, data-broker, or sale-of-data feature.
Public Pregame lookup: exact data flow
Only use the lookup for a property address you selected and are authorized to research. The Sales Hero server sends the address to the US Census geocoder. For a California match, it sends approximate longitude and latitude to CAL FIRE’s public Esri-hosted SRA and LRA map services. These providers may process requests under their own policies. No customer name, phone, email, transcript, Siro scorecard, device location or full ChatGPT conversation is required by the tool.
The application keeps address and result data in memory while handling the request and does not write them to a database, filesystem, analytics system or application access log. It stores only anonymous request timestamps in process memory for a shared rate limit. It does not intentionally log request bodies, addresses or provider query URLs. Infrastructure providers may still process IP addresses and network metadata for delivery, operations and security; this is distinct from application data retention.
The tool cannot delete records held independently by OpenAI, Census, CAL FIRE, Esri or the hosting provider. Use those providers’ privacy controls for their records. Use the support contact below for questions about data held directly by the publisher. Avoid identifiable customer transcripts and unnecessary location information in support messages.
Public data sources: US Census privacy policy, CAL FIRE privacy policy and Esri privacy overview.
How long information is kept
- ChatGPT conversations, files, and saved context: Sales Hero creates no independent copy or database. Retention follows your ChatGPT settings and OpenAI’s applicable policies. A document or record you explicitly save to another service remains subject to that service’s retention and deletion controls.
- Support messages: Sales Hero does not operate an automatic support-message deletion system. Correspondence can remain in the publisher’s existing business mailbox until deleted, including after a request is resolved. You may request deletion through the contact below. Information that must be kept to meet a legal obligation or address a dispute may be retained for that purpose.
- Website infrastructure information: any technical records maintained by the hosting provider follow that provider’s retention policy; this application does not create its own visitor database.
Your choices and privacy requests
You can use fictional examples, redact identifying details, skip optional onboarding, decline a saved profile, or limit what you share. Use your ChatGPT controls to manage conversations, uploaded files, saved memories, and connected applications. Deleting a conversation may not remove a separately saved memory or a record you created in another service, so review those controls separately.
For questions about information you sent directly to the publisher, or to request access, correction, or deletion of support correspondence, email info@emmaleaelectric.com with “Sales Hero privacy request” in the subject. Describe the request without sending sensitive identity documents. Requests concerning data held by OpenAI should also be directed through OpenAI’s privacy and account controls.
Age suitability
Sales Hero is a sales-coaching workflow suitable for general audiences aged 13 and older. It does not target children under 13 and instructs the assistant not to request, collect, use, or reproduce their personal information.
Changes and contact
Updates to this policy will be published here with a revised effective date. Changes to the public lookup or its data practices will be reflected in this policy. For help, visit the support page.